Famx BDWelcome to -. We understand that sharing personal information online is something people think twice about — and that's completely reasonable. That's why we want you to have a clear picture of exactly what information we collect, why we collect it, and how it's kept safe. This privacy policy is written in plain language so there's no ambiguity.
Famx BD - never sells your personal information to third parties. Protecting your privacy is both our legal and ethical responsibility.
1 Introduction & Scope
This Privacy Policy Famx BD's website and all associated services. By accessing our platform, registering, or using any of our services, you are deemed to have accepted this Privacy Policy.
This policy has been developed in line with international data protection standards. Our goal is to be completely transparent with you — because Famx BD's foundation is built on trust.
- This policy applies to website visitors, registered members, and all users of our services.
- On mobile browsers or any device Famx BD Using - means this policy applies to you.
- Third-party websites you visit will have their own privacy policies, which apply independently.
2 What Information Is Collected
Famx BD Two types of data are collected — what you voluntarily provide and what is automatically generated through your use of the platform.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Account Security |
| Contact Information | Mobile number, email address, physical address | Account linking & support |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Gaming Data | Betting history, win/loss records | Service Improvement & Responsible Gaming |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Data | Page visits, clicks, session duration | Site Performance Improvement |
Important: We only collect information that is strictly necessary. Requesting unnecessary data goes against our policy.
3 How Information Is Collected
Famx BD collects information in several ways. You have the right to know each of them.
Direct Collection
- When completing the registration form.
- When submitting documents for KYC verification.
- At the time of payment transactions.
- When you get in touch with our support team.
- When you participate in a promotion or survey.
Automatic Collection
- Through cookies and similar tracking technologies.
- Server logs — a record of every page you visit.
- Gaming session data is saved automatically.
- For mobile devices, device ID may be collected.
From Third Parties
- Transaction confirmation details from payment gateways (bKash, Nagad, Rocket).
- From identity verification service providers.
- Alert data generated by our fraud prevention systems.
4 Why Your Data Is Used
Famx BD Your data is used solely for specific, legitimate purposes. No information is used for any other purpose without your consent.
- Account Management: Login, security, and identity verification.
- Payment Processing: To process deposits and withdrawals smoothly.
- Service Improvement: Analyzing usage patterns to improve your gaming experience.
- Fraud Prevention: Detecting and stopping suspicious activity.
- Legal Obligation: Meeting regulatory requirements.
- Customer Support: To resolve your issues quickly.
- Promotional Communications: Promotional offers are only sent with your consent.
- Responsible Gaming: Identifying unusual gaming patterns to provide timely support.
Please Note: If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting support.
5 Who Your Data Is Shared With
Famx BD - never sells your data. However, in limited circumstances, necessary information may be shared with trusted partners.
When Your Data May Be Shared
- Payment Provider: To process transactions via bKash, Nagad, and Rocket only.
- Identity Verification Services: With licensed institutions for the KYC process.
- Legal Authorities: By court order or legal obligation.
- Security Partners: With fraud detection systems.
- Business Succession: In the event of a company merger or acquisition.
All our partners are bound by the same standard privacy agreements. They may only use your data for the specified purpose — nothing beyond that.
6 Cookies & Tracking Technologies
Famx BD Uses cookies to enhance your experience. Cookies are small data files stored in your browser.
Cookies We Use
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Performance Cookies: To identify where the site is slow or experiencing issues.
- Functionality Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand how users are navigating and using the site.
Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may Famx BD's features may not function properly.
7 Data Security Measures
To keep your data secure Famx BD We use the highest industry-standard technology. Our security infrastructure operates on multiple layers.
- 256-bit SSL Encryption: All communication between you and our servers is encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall Protection: Advanced firewall to block unauthorized access.
- Regular Security Audits: Regular audits conducted by third-party specialists.
- Payment Data Stored Separately: Financial data stored on separate, secured servers.
- Staff Training: All staff are trained in proper data handling.
In the event of a cybersecurity incident, affected members will be notified within 72 hours. We believe in full transparency.
8 Data Retention Period
Famx BD does not store your data indefinitely. Each type of information has its own retention period.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Members) | For as long as the account remains active |
| Account data (closed accounts) | 5 years after account closure |
| Financial transaction records | 7 Years (Legal Obligation) |
| KYC Documents | 5 Years |
| Support contact history | 3 Years |
| Cookies & Session Data | Up to 1 year |
Once the retention period expires, data is securely deleted or fully anonymized.
9 Your Data Rights
Famx BDAs a member of , you hold certain fundamental rights over your own data. We fully respect those rights.
To exercise any of these rights, email us at support@famxbd.com or reach out via live chat. We are obligated to respond within 30 days.
10 Children's Privacy
Famx BD Strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.
- If any data submitted by a minor is identified, it will be deleted immediately.
- If parents believe their child is using our site, please contact us immediately.
- We recommend using parental control software.
Protecting minors is our highest priority. To learn more, visit our Responsible Gaming View page.
11 Policy Updates
Famx BD - may update this privacy policy from time to time. When changes are made, we will:
- We will update this page with a new effective date.
- If significant changes are made, you will be notified via your registered email or through a notice on the platform.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
That's why we recommend checking back on this page from time to time.
12 Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch. Our data protection team is always ready to help.
- Email: support@famxbd.com
- Live Chat: Log in to the platform and click the Support button.
- For General Inquiries: FAQ Page View.
We are committed to responding to all privacy-related requests within 30 business days.
What Makes Famx BD's Privacy Policy Different
We Don't Just Make Promises — We Keep Them
Play Safe, Stay Worry-Free
Famx BDYour privacy is protected at -. Register today and start your journey on Bangladesh's most secure gaming platform.
18+ only. Please gamble responsibly.